Contact casinoluckyones.net
Last updated: 21 May 2026
Get in Touch
casinoluckyones.net is run by a small editorial team based on independent reviews of the Australian online casino market. We welcome correspondence from readers, operators, and industry contacts. Whether you have a correction to flag, a question about a review, a press enquiry, or feedback on the Site itself, we want to hear from you.
Primary Contact — Email
The fastest way to reach us is by email:
We aim to acknowledge all enquiries within 1 business day and respond fully within 3 business days. Response times may be longer during Australian public holidays.
What to Include in Your Message
To help us respond accurately and quickly, please include where relevant:
- The specific page or review your enquiry relates to (a URL is ideal)
- A clear summary of your question, comment, or correction
- Any supporting context, screenshots, or source links
- Your preferred method of follow-up (usually reply email)
Common Reasons to Contact Us
Editorial Corrections
Spotted a factual error, an outdated figure, or a broken link? Please email with the page URL and the specific issue. We treat reader corrections seriously and update content promptly when a verifiable correction is needed.
Press and Media
For media enquiries, interview requests, or comment on Australian online gambling market trends, email with "Media:" in the subject line. We respond to press enquiries within 1 business day.
Operator and Affiliate Enquiries
Operators interested in being reviewed or affiliate partners wishing to discuss commercial arrangements should email with "Partnership:" in the subject line. Note: a partnership offer does not guarantee a review, and existing partnerships do not influence editorial judgment.
Privacy and Data Requests
Requests under the Australian Privacy Act 1988 (access, correction, deletion of personal information) should be sent with "Privacy:" in the subject line. See our Privacy Policy for full detail. We respond within 30 days as required by APP 12 and APP 13.
Legal Notices
Copyright, trademark, or other legal notices should be sent with "Legal:" in the subject line. Include all relevant supporting information so we can investigate and respond appropriately.
Responsible Gambling Concerns
If you are worried about your own gambling or someone else's, please reach out to a professional support service rather than us — they are better equipped and available immediately:
- Gambling Help Online: 1800 858 858 (24/7, free, confidential)
- Lifeline Australia: 13 11 14 (crisis support, 24/7)
- BetStop national self-exclusion register: betstop.gov.au
For our full Responsible Gambling resources, see the Responsible Gambling page.
What We Cannot Help With
Please note that casinoluckyones.net is an independent review portal, not a casino operator. We cannot:
- Process deposits or withdrawals
- Resolve disputes between you and a gambling operator
- Adjust your account, bonus balance, or wagering progress on any operator's site
- Provide login support, password resets, or account verification for operator sites
For any of the above, contact the operator's own customer support directly. If a dispute with an operator cannot be resolved, you may contact the operator's licensing authority — for offshore Curaçao-licensed operators serving Australia, this is the Curaçao Gaming Control Board.
Office Hours
Email is monitored Monday to Friday, 9:00 AM to 5:00 PM AEST (Sydney/Melbourne time), excluding Australian public holidays. We do not maintain a phone line — email allows us to handle every enquiry carefully and with a written record.
18+ | Please gamble responsibly | GamblingHelpOnline.org.au | 1800 858 858